Do you know your D-SLAM from your DOCSIS? ISP and Network Engineer, Bob Holowenko, explains some little-known but common-sense ways to get the best Internet and WAN service from your ISP choices. Plus Telephony Guru, Joe Talbot, joins us discussing how to get reliable VoIP service across your Internet connection. And IP Solutionist, Chris Tobin, tells how he got a big Internet mess solved - sort of - in his New York office building. It’s practical Internet connection help and guidance on this week’s TWiRT.